GMail (Hangouts/GTalk/whatever it's called this week) user showing offline

Phil Smith III lists at
Mon Dec 25 14:34:28 EST 2017

One of my GMail correspondents has started showing offline, even tho she's
online. I deleted and re-added, and it was OK for a while. A bunch of
Googling suggests this has happened before, but my search fu did not find
anything useful. Ideas?

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