Pidgin can't connect to XMPP server from new laptop

Steve Corwin scorwin at
Tue Jul 2 12:30:51 EDT 2013


I've been using Pidgin to connect to the company XMPP server for a 
couple of years.  Recently I got a new laptop, and with this one Pidgin 
keeps reporting "SSL Handshake Failed".  I found a matching entry in the 
FAQ but the suggestion didn't help.

Here's the relevant-looking section of the log file after running
/usr/bin/pidgin --debug

(17:09:54) jabber: Sending (steve at <?xml 
version='1.0' ?>
(17:09:54) jabber: Sending (steve at <stream:stream 
to='' xmlns='jabber:client' 
xmlns:stream='' version='1.0'>
(17:09:54) jabber: Recv (186): <?xml version='1.0' 
xmlns:stream="" xmlns="jabber:client" 
from="" id="80034467" xml:lang="en" version="1.0">
(17:09:54) jabber: Recv (233): <stream:features><starttls 
xmlns="urn:ietf:params:xml:ns:xmpp-tls"><required/></starttls><mechanisms xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><mechanism>PLAIN</mechanism><mechanism>ANONYMOUS</mechanism></mechanisms></stream:features>
(17:09:54) jabber: Sending (steve at <starttls 
(17:09:54) jabber: Recv (50): <proceed 
(17:09:54) nss: Handshake failed  (-12268)
(17:09:54) connection: Connection error on 0x7f8284998410 (reason: 5 
description: SSL Handshake Failed)

The laptop is running Ubuntu 12.04 64bit.  Pidgin is "Pidgin 2.10.7 
(libpurple 2.10.7)".  I'm currently using Kopete so I know it's possible 
to connect from this laptop.  Kopete's notifications are driving me nuts 
so I'd really like to get Pidgin working.  Any suggestions would be 


More information about the Support mailing list