davew at hireahit.com
Fri Aug 16 18:28:05 EDT 2013
As a bit of an aside, as your position is described as "Senior Manager
Technical Support" at Oracle, perhaps you're in a position to help
address an issue with Oracle's internal support processes?
On this support@ list we get many messages from Oracle employees/users
who are looking for support for issues that ultimately end up being due
to your internal XMPP environment, and therefore are outside the scope
of what a open-source application like pidgin with it's community
volunteer driven support team can address.
This has been mentioned to many people who have contacted this list for
support, recently a Vice President who was having authorization issues,
but still no action appears to have been taken as messages regularly
It might also be worth noting that, at least in some cases, Oracle users
feel they are corresponding with Oracle's own IT staff when they contact
the support at pidgin.im email address and therefore reveal information
they do not feel should be made publicly available. Since this list is
archived by multiple entities, it is not possible to retract or remove a
post once it's made, and therefore it is even more important that Oracle
handle their own support needs internally, lest Oracle staff continue to
unwittingly broadcast information into publicly accessible archives.
http://pidgin.im/pipermail/support/2013-May/026779.html is one such
Let me also be clear: I am not affiliated with pidgin (or Oracle) except
as a pidgin user who participates on the support@ list and attempts to
help out users from time to time, and I have no standing to speak on
behalf of pidgin's developers, or anything other than as a community
member; I'm simply hoping that you are in a position to change whatever
process causes users to believe that support at pidgin.im is part of their
internal support department.
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