Error message

Veronica Bark veronica.bark at
Mon May 28 05:08:42 EDT 2012

Hi David,

Yes all of us are allowed to use Pidgin so that could not be the issue!

No I am not able to access AIM

Yes I am using  Pidgin 2.10.4 (libpurple 2.10.4)

The message received is vbark- disconnected- Error requesting Unable to connect to SSL Connection Failed

I am not sure what OS I am using!?

The connection to internet cannot be the issue as said, several of my colleagues are using Pidgin??

Many thanks in advanced!


-----Original Message-----
From: David Woolley [mailto:forums at] 
Sent: den 26 maj 2012 01:16
To: Veronica Bark
Cc: Pidgin Support List
Subject: Re: Error message

Veronica Bark wrote:
>   Hi Pidgin support team,

There isn't a Pidgin support team; this is a peer support mailing list.
> I receive only this error message: /Error requesting
> Unable to connect to
> SSL Connection Fai./

As a lot of questions on this list are from Oracle employees having problems accessing Oracle's internal , XMPP based, instant messaging system, could you first confirm that you are really intending to access AOL's AIM service for personal use?  (Questions about the Oracle system should be directed to Oracle's IT people.)

My first guess would be that the office firewall doesn't permit access to AIM.  However:

Are you able to access AIM using AOL's official AIM client, from the same machine?

Are you using Pidgin 2.10.4?

What messages appear in the debug window?

Which OS are you using?

Are you connecting to the internet:

- from a home broadband connection;
- from a mobile phone (many mobile companies block instant messaging);
- from a machine on the company network (many companies block instant messaging for security or time wasting reasons).

> Can you please assist?
> I have tried several time to download the pidgin again... but without 
> any luck?
> Million thanks in advanced
> Veronica
> -- 
> Best Regards
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David Woolley
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