IM conversation is not opening!

Steven Gauna smcgauna at gmail.com
Fri Jan 6 14:29:11 EST 2012


According to this log, the window is being drawn at:
(12:22:47) win32placement: Window RECT: L:-800 R:-452 T:0 B:424
(12:22:47) win32placement: Working Area RECT: L:-800 R:0 T:0 B:600

So the window is 800 pixels off of the left edge of the screen.

Try this then.  Open a new conversation window by trying to message
someone.  Press Alt+Space, then M.  Now use your keyboard arrows to
move the window to the right.  Once it is positioned on your screen
properly, just press enter and it should stay there.


On Fri, Jan 6, 2012 at 9:26 AM, Lisa pathak <dingmansmedical at gmail.com> wrote:
> I tried what you suggested, and it didn't allow the window to open. I
> attached the debug file. Thank You.
>
> On Fri, Jan 6, 2012 at 9:57 AM, Steven Gauna <smcgauna at gmail.com> wrote:
>>
>> The dialog box is probably located off of the viewable screen area for
>> some reason.
>>
>> Run `notepad %appdata%\.purple\prefs.xml` and search for: <pref
>> name='x' type='int'
>>
>> You should see this under <pref name='blist'>, <pref name='chat'>, and
>> <pref name='im'>.  The one you're looking for is under IM.
>> Change both <pref name='x' type='int' value='0'> and <pref name='y'
>> type='int' value='0'> and then try starting it up again.
>>
>> Hopefully that is what your issue is, if not, please click
>> 'Help'->'Debug Window' and attempt to open an IM window again.  Save
>> that log and send it back.
>>
>> On Fri, Jan 6, 2012 at 5:19 AM, Lisa pathak <dingmansmedical at gmail.com>
>> wrote:
>> >
>> > One of the computers in our office has Pidgin installed on it, but it
>> > can not open any incoming or outgoing conversation tabs. Is there any way to
>> > resolve this?
>> > The computer uses Windows XP, and we've found that it can still send
>> > messages, but the conversaion dialog boxes have never been able to be
>> > opened. Thanks!
>> >
>> > --
>> > Dingmans Medical
>> > 1592 Route 739
>> > Dingmans Ferry PA 18328
>> > phone: 570-828-8000
>> > Fax: 570-828-6928
>> >
>> > _______________________________________________
>> > Support at pidgin.im mailing list
>> > Want to unsubscribe?  Use this link:
>> > http://pidgin.im/cgi-bin/mailman/listinfo/support
>
>
>
>
> --
> Dingmans Medical
> 1592 Route 739
> Dingmans Ferry PA 18328
> phone: 570-828-8000
> Fax: 570-828-6928



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