Windows 7 or firewall troubleshooting help

Alex Papadopoulos apapadop11 at gmail.com
Sun Apr 15 12:43:53 EDT 2012


On 15 April 2012 15:45, Ethan Blanton <elb at pidgin.im> wrote:
> Lynn McLeod spake unto us the following wisdom:
>> Hi - we are setting up pidgin with google talk on our laptops - windows XP,
>> 7, and macs. some work fine, some do not - the error is "unauthorized".
>> we're narrowing it down and believe the problem is either a windows 7
>> security setting or maybe the virus programs with fire walls that some
>> people have installed. everyone has a slightly different configuration on
>> their laptops. we've searched the help docs but haven't found this specific
>> problem.
>
> Unauthorized virtually always means that you're using the wrong
> username or password.  Try deleting and recreating the account.  Make
> sure that you have ONLY your username in the username field (no
> @gmail.com), type your password carefully, and do not change any of
> the other fields in the dialog.  If you are using Google multi-factor
> authentication, that could be at work here, as well.

To second Ethan's tips - anyone using Google's 2-step verification
will need to create an application-specific password for Pidgin on
every device they want to use it from.

Alex



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