Pidgin connection time out error to Facebook

Daniel Atallah datallah at pidgin.im
Mon Oct 18 14:16:58 EDT 2010


On Mon, Oct 18, 2010 at 14:14, Ann Marie English
<ann_marie_english at hotmail.com> wrote:
> Ok. My Telnet connection failed aswell when trying to connect to that port.
> So does that mean then that I need to use a proxy? And if so how can I
> change the password which is currently stored and appears in the account.xml
> file as that is not my current proxy password.

Please reply to the mailing list instead of to me directly.

I can't speak about your network configuration, but it sounds likely
that you do need to use a proxy (depending on your proxy configuration
you may or may not be able to connect through it).

If you choose a proxy type other than "None" in your account
configuration you'll be able to specify the appropriate
username/password for that proxy.

-D

>> Date: Mon, 18 Oct 2010 13:53:58 -0400
>> Subject: Re: Pidgin connection time out error to Facebook
>> From: datallah at pidgin.im
>> To: ann_marie_english at hotmail.com
>>
>> On Mon, Oct 18, 2010 at 12:35, Ann Marie English
>> <ann_marie_english at hotmail.com> wrote:
>> > Hi Support,
>> >
>> > I am hoping you can help me.
>> > I had Pidgin on my machine a few months back but could never get it to
>> > work
>> > so I uninstalled it.
>> > Now though I have decided to give it another try.
>> >
>> > However I still cannot get it to connect to my Facebook account. Even
>> > though
>> > I have set it to no proxy within the accounts.xml file I can see
>> > settings
>> > for the proxy setting:
>> >
>> > <proxy>
>> >             <type>none</type>
>> >             <host>dublinsbs</host>
>> >             <port>8080</port>
>> >             <username>alchemysoftware\annmarie</username>
>> >             <password>W0rldR3cord</password>
>> > </proxy>
>> >
>> > Note the password which is stored in that file would have been my
>> > password a
>> > few months ago when I was trying to get it to work previously with
>> > plugin
>> > pidgin-facebookchat-1.67.exe
>> > Note now though I have it set up to use the XMPP. I have attached the
>> > screenshots of my settings.
>> >
>> > I know you do not use the registry, and I have tried to find this
>> > password
>> > in my cache, but to no avail.
>> >
>> > Other errors in the log indicate I am still using a proxy even though I
>> > have
>> > set it to no proxy:
>> >
>> > (17:33:49) proxy: Error connecting to chat.facebook.com:5222 (Connection
>> > timed out.).
>> > (17:33:49) proxy: Connection attempt failed: Connection timed out.
>> > (17:33:49) jabber: Couldn't connect directly to chat.facebook.com.
>> > Trying to
>> > find alternative connection methods, like BOSH.
>> > (17:33:49) dnssrv: querying TXT record for chat.facebook.com:
>> > _xmppconnect.chat.facebook.com
>> > (17:33:50) dnssrv: Couldn't look up TXT record. DNS server failure.
>> > (9002).
>>
>> I don't believe it is actually using the proxy - the type is set to
>> "none". The relevant debugging lines of the code for network
>> connection (whether or not a proxy is actually being used) are in the
>> proxy.c source file and so you see the category of "proxy" in the
>> debug log even though it isn't actually using a proxy.
>>
>> It looks like a network problem; pidgin isn't able to connect to
>> chat.facebook.com on port 5222.
>> I suspect you'll have the same problem if you try to `telnet
>> chat.facebook.com 5222` from a terminal.
>>
>> -D
>



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