Authentication problem

Michael Secord gizmokid2005 at
Sat Nov 27 18:01:27 EST 2010

If 2.7.7 didn't fix the issue, gathering and posting a debug log would 
be helpful in this situation.

On 11/27/2010 2:50 AM Colin.T <colin at> said unto David 
Woolley <forums at> and pidgin <support at>:
> Further to my eMail concerning "Authentication failure" problem with 
> Pidgin (v2.7.5), as appended.
> I took note of your upgrade advice of v2.7.7 of today's date, which 
> alleges to have overcome the SSL Certificate issue(s)
> that causes the Authentication failure.
> However, after downloading, installing v2.7.7 and rebooting, I am 
> disappointed to find that the Authentication failure problem
> has not been resolved.
> Ultimately and in desperation I uninstalled Pidgin, [cold] rebooted, 
> defragmented and then [cold] rebooted again before reinstalling Pidgin 
> v2.7.7. However, all that didn't
> make any difference, I still receive the "Authentication failure" ErrMsg.
> Furthermore, I used Internet Explorer (IE) (not my default browser) to 
> log in to and out of my mail server believing IE may issue the 
> appropriate SSL Certificate, but that didn't solve the problem either. 
> I also used my default web browser, Mozilla Firefox, to access my 
> eMail server, but without any success either.
> Sincerely,
> Colin S. Tonks
> On 20/11/2010 08:17, David Woolley wrote:
>> V S Rawat wrote:
>>> sometimes some email id locks your account for some duration when 
>>> you try to log in many times through different software, like chat 
>>> software or mailreader software etc.
>> This is actually going to be the problem that Microsoft have just 
>> introduced with SSL certificates and to which nearly every posting 
>> relates.
>>> Try logging into your email id website directly, in a browser, then 
>>> log out from there and then start pidgin.
>>> -- 
>>> Rawat
>>> On 11/20/2010 1:28 AM India Time, _Colin.T_ wrote:
>>>> Are there any known problems with Pidgin (v2.7.5)?
>>>> Since yesterday morning, 19 November 2010, I have not been able to
>>>> Enable my installation of Pidgin,
>>>> it shows "Unable to authenticate:  Authentication Failure".
>>>> I have un-installed the application, cold re-booted, defragged and
>>>> cold re-booted again
>>>> before reinstalling Pidgin v2.7.5. However, that did not resolve the
>>>> problem, it still can not authenticate. There have been no
>>>> O/S (XP Pro, SP3) modifications or Malware present (Avast, Spyware
>>>> Terminator, Ad-Aware, Malwarebytes Anti-Malware,
>>>> Spybot-Search & Destroy, Spyware Blaster and Super Anti-Spyware ...
>>>> with only Avast and Spyware Terminator running in real-time).
>>>> Cheers Colin.
>>>> -- 
>>>> *** "Real knowledge is to know the extent of one's own ignorance." -
>>>> Confucius ***
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