File transfer and Re: Ticket #3959

John Bailey rekkanoryo at
Sat Mar 20 12:45:14 EDT 2010

On 03/20/2010 05:02 AM, David Woolley wrote:
> John Bailey wrote:
>> The text in this paragraph starting with "By the way" and ending with
>> "Bye" is
>> insulting, disrespectful, and rude.  This kind of behavior is
>> unacceptible on
> Mildly sarcastic, at worst.  Would you prefer the attitude that prevails
> in call centres dealing with the general public, where all the answers
> are extremely polite, but the agents then laugh over their clients
> behind their backs, amongst themselves, or even send those who appear to
> have least clue, but are demanding, on wild goose chases, but still in
> very polite terms.

It is quite possible to provide a meaningful support experience on this list
without resorting to the kind of behavior Dagobert has expressed and you seem to
be in favor of.  If we have to, we will restrict list membership to those who we
know will provide polite, useful responses.  We'd prefer not to restrict
membership, as the lack of restrictions increases our likelihood of finding new
people to help with user support.

> If you restrict people's ability to express their feelings in their
> replies, you are likely to lose the people who really know what they are
> talking about.

If people are offended by the requirement that they *not* be insulting, rude, or
disrespectful, then I am quite happy to have chased them away.  If you can't be
polite, respecful, and helpful when responding to posts to this list, you do not
belong here.


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