Leah Farber's Username and Password
forums at david-woolley.me.uk
Thu Mar 11 18:19:04 EST 2010
Ethan Blanton wrote:
> to have Pidgin installed on their computers by IT. When these users
> go to the 'Help' menu, they are directed to us. There is no reason
> for them to know that we cannot help them with local account problems
> unless they are familiar with open source software and open source
> support fora.
No IT department I've come across would give blanket permission for end
users, particularly non-technical ones, to contact software vendors
directly for support; it would just cause too many configuration
management problems for them. (Many would consider IM clients banned
software - mine do.)
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.
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