Leah Farber's Username and Password

Daniel Atallah datallah at pidgin.im
Thu Mar 11 18:25:37 EST 2010


On Thu, Mar 11, 2010 at 18:19, David Woolley <forums at david-woolley.me.uk> wrote:
> Ethan Blanton wrote:
>
>> to have Pidgin installed on their computers by IT.  When these users
>> go to the 'Help' menu, they are directed to us.  There is no reason
>> for them to know that we cannot help them with local account problems
>> unless they are familiar with open source software and open source
>> support fora.
>
> No IT department I've come across would give blanket permission for end
> users, particularly non-technical ones, to contact software vendors directly
> for support; it would just cause too many configuration management problems
> for them.  (Many would consider IM clients banned software - mine do.)

You don't have to have permission to go to Help->About and then follow
the instructions.

It is pretty clear that many corporate users do this.

-D



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