help, I'm locked out

Walker, Patricia A Patricia.Walker at fssa.in.gov
Wed Mar 10 09:59:36 EST 2010


This is what the debug window is now displaying:

(09:55:07) util: Writing file prefs.xml to directory C:\Documents and Settings\WalkerPA\Application Data\.purple
(09:55:07) util: Writing file C:\Documents and Settings\WalkerPA\Application Data\.purple\prefs.xml


My pidgin buddylist now states: walker.patty disabled Incorrect password.

This is different than the response I received yesterday on my buddylist. Yesterday, it said something about too many attempts to login and that if I logged into Yahoo it might fix it. (It didn't!)

Patricia Walker
ACS, a XEROX Company
Learning & Development Specialist
Grant Service Center
100 N. Pennsylvania
Marion, IN 46952
patricia.walker at fssa.in.gov
walkerpa at ifcem.com
765-668-5418 ext 2420
________________________________________
From: Brian Morrison [bdm at fenrir.org.uk]
Sent: Wednesday, March 10, 2010 9:13 AM
To: support at pidgin.im
Cc: Walker, Patricia A
Subject: Re: help, I'm locked out

On Wed, 10 Mar 2010 07:50:02 -0500
"Walker, Patricia A" <Patricia.Walker at fssa.in.gov> wrote:

> Yes, I know what the confirmation number is for.  I am just wanting
> to know HOW DO I GET MY PIDGIN ACCOUNT UNLOCKED?

Well, I don't know the answer straight away.

But, let's see what we know. You have a working Yahoo account, and you
have entered the correct user ID and password into your Pidgin settings
for your Yahoo account.

Can you post the exact details from Pidgin, you can get those by
opening the Debug window from the Help menu and it should show you
error details that will help people here to diagnose further.

FYI, there is another person who seems (although their description is
open to some confusion) to have a similar problem with Yahoo IM and
Pidgin. They also posted to the list about an hour before your initial
post.

BTW, please would you respond to the Pidgin support mailing list address
rather than directly to me. That way everyone gets to see the
discussion. I've cc'd this to you in case for some reason you are not
receiving list mail, but your reply says to me that you want to be
subscribed so I hope you are.

--

Brian Morrison



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