SECOND e-mail regarding application hangs with 2.7

Ethan Blanton elb at pidgin.im
Wed Jun 23 17:42:46 EDT 2010


Chuck Braden spake unto us the following wisdom:
> >There is no guaranteed response time.
>
> Very well, but some response would seem to be expected. That never
> took place - not even the URL below prior to this.

Not that it's worth arguing about, but ... we feel the same way about
bug reports.  If a report comes in that says nothing more than "things
are broken", we don't put a lot of effort into it.  If someone has
clearly read the support page, gives us information on how to
reproduce, tells us the version they're running (which I realize you
did give in your first email), the platform they're running on, etc.,
we're more likely to reply quickly.  Your initial email basically said
"I ran a really ancient Pidgin and it sucked, then I upgraded to a
reasonable version of Pidgin and it hangs.  Please help." That's not
enough to provide any useful help, which tends to discourage spending
a lot of effort responding.

Ethan

-- 
The laws that forbid the carrying of arms are laws [that have no remedy
for evils].  They disarm only those who are neither inclined nor
determined to commit crimes.
		-- Cesare Beccaria, "On Crimes and Punishments", 1764
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