SECOND e-mail regarding application hangs with 2.7

Daniel Atallah datallah at pidgin.im
Wed Jun 23 17:16:44 EDT 2010


Please reply to the list and not to me directly.

On Wed, Jun 23, 2010 at 17:08, Chuck Braden <jcbraden at ag.tamu.edu> wrote:
> I have no plugins enabled.
>
> So let me make sure I understand. Does the debug symbols have to be installed even if there are NOT crashes (only hangs)?

No, debug symbols are useful for a crash report, not for a debug log.

> If yes, will I have to uninstall and reinstall to accomplish that?

No, simply reinstalling on top would be all that is necessary.

>>If Pidgin isn't crashing, you can use the Debug Window (Help->Debug Window) to obtain the debug log output.
>
> Is this done from a command prompt?

The Debug Window is available via the "Help" menu from the Buddy List.
 However, in your situation, you will need use the preemptive debug
logging since the UI becomes unresponsive.

> Is the preemptive log generation process available even if debug symbols is not installed?

Yes.

>
>>>> Daniel Atallah <datallah at pidgin.im> 6/23/2010 3:22 PM >>>
> On Wed, Jun 23, 2010 at 16:11, Chuck Braden <jcbraden at ag.tamu.edu> wrote:
>> ** High Priority **
>> ** Reply Requested by 6/28/2010 (Monday) **
>>
>> This is the second e-mail I have sent regarding hangs of your application. I have updated the version from 2.6.6 and still have the same problem. Please provide some assistance.
>
> There isn't much to go on here.
>
> Perhaps a debug log (http://d.pidgin.im/wiki/TipsForBugReports) might
> provide something more useful.
>
>> From:   Chuck Braden
>> To:     support at pidgin.im
>> Date:   5/27/2010 8:19 AM
>> Subject:        Consistently seeing pidgin hangups - even after installing 2.7
>>
>> Ever since I installed version 2.6.6 I see random hangs when I return to an IM session. I removed version 2.6.6 and installed version 2.7 on 5/26 but it does not seem to have made any difference. I am not seeing this problem on any other applications nor have I experienced the problem on versions prior to 2.6.6. Please offer some suggestions on solutions.
>>
>> Jimmy C Braden
>> Information Security Officer
>> AgriLife Information Technology
>> 979-862-7254
>> j-braden at tamu.edu
>>
>>
>>
>>
>>
>> Event Type:     Error
>> Event Source:   Application Hang
>> Event Category: (101)
>> Event ID:       1002
>> Date:           6/23/2010
>> Time:           3:05:33 PM
>> User:           N/A
>> Computer:       EIT-GATEWAYJCB
>> Description:
>> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>>
>> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 41 70 70 6c 69 63 61 74   Applicat
>> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
>> 0010: 20 20 70 69 64 67 69 6e     pidgin
>> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
>> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
>> 0028: 68 75 6e 67 61 70 70 20   hungapp
>> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
>> 0038: 61 74 20 6f 66 66 73 65   at offse
>> 0040: 74 20 30 30 30 30 30 30   t 000000
>> 0048: 30 30                     00
>>
>>
>> Event Type:     Error
>> Event Source:   Application Hang
>> Event Category: (101)
>> Event ID:       1002
>> Date:           6/22/2010
>> Time:           3:43:30 PM
>> User:           N/A
>> Computer:       EIT-GATEWAYJCB
>> Description:
>> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>>
>> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 41 70 70 6c 69 63 61 74   Applicat
>> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
>> 0010: 20 20 70 69 64 67 69 6e     pidgin
>> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
>> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
>> 0028: 68 75 6e 67 61 70 70 20   hungapp
>> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
>> 0038: 61 74 20 6f 66 66 73 65   at offse
>> 0040: 74 20 30 30 30 30 30 30   t 000000
>> 0048: 30 30                     00
>>
>> Event Type:     Error
>> Event Source:   Application Hang
>> Event Category: (101)
>> Event ID:       1002
>> Date:           6/22/2010
>> Time:           7:47:25 AM
>> User:           N/A
>> Computer:       EIT-GATEWAYJCB
>> Description:
>> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>>
>> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 41 70 70 6c 69 63 61 74   Applicat
>> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
>> 0010: 20 20 70 69 64 67 69 6e     pidgin
>> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
>> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
>> 0028: 68 75 6e 67 61 70 70 20   hungapp
>> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
>> 0038: 61 74 20 6f 66 66 73 65   at offse
>> 0040: 74 20 30 30 30 30 30 30   t 000000
>> 0048: 30 30                     00
>>
>>
>>
>> Event Type:     Error
>> Event Source:   Application Hang
>> Event Category: (101)
>> Event ID:       1002
>> Date:           6/21/2010
>> Time:           9:08:34 AM
>> User:           N/A
>> Computer:       EIT-GATEWAYJCB
>> Description:
>> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>>
>> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 41 70 70 6c 69 63 61 74   Applicat
>> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
>> 0010: 20 20 70 69 64 67 69 6e     pidgin
>> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
>> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
>> 0028: 68 75 6e 67 61 70 70 20   hungapp
>> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
>> 0038: 61 74 20 6f 66 66 73 65   at offse
>> 0040: 74 20 30 30 30 30 30 30   t 000000
>> 0048: 30 30                     00
>>
>> Event Type:     Error
>> Event Source:   Application Hang
>> Event Category: (101)
>> Event ID:       1002
>> Date:           6/16/2010
>> Time:           11:19:02 AM
>> User:           N/A
>> Computer:       EIT-GATEWAYJCB
>> Description:
>> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>>
>> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 41 70 70 6c 69 63 61 74   Applicat
>> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
>> 0010: 20 20 70 69 64 67 69 6e     pidgin
>> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
>> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
>> 0028: 68 75 6e 67 61 70 70 20   hungapp
>> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
>> 0038: 61 74 20 6f 66 66 73 65   at offse
>> 0040: 74 20 30 30 30 30 30 30   t 000000
>> 0048: 30 30                     00
>>
>>
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>



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