SECOND e-mail regarding application hangs with 2.7

Chuck Braden jcbraden at ag.tamu.edu
Wed Jun 23 17:08:31 EDT 2010


I have no plugins enabled. 

So let me make sure I understand. Does the debug symbols have to be installed even if there are NOT crashes (only hangs)? 
If yes, will I have to uninstall and reinstall to accomplish that? 

>If Pidgin isn't crashing, you can use the Debug Window (Help->Debug Window) to obtain the debug log output. 

Is this done from a command prompt? 

Is the preemptive log generation process available even if debug symbols is not installed? 

>>> Daniel Atallah <datallah at pidgin.im> 6/23/2010 3:22 PM >>>
On Wed, Jun 23, 2010 at 16:11, Chuck Braden <jcbraden at ag.tamu.edu> wrote:
> ** High Priority **
> ** Reply Requested by 6/28/2010 (Monday) **
>
> This is the second e-mail I have sent regarding hangs of your application. I have updated the version from 2.6.6 and still have the same problem. Please provide some assistance.

There isn't much to go on here.

Perhaps a debug log (http://d.pidgin.im/wiki/TipsForBugReports) might
provide something more useful.

> From:   Chuck Braden
> To:     support at pidgin.im 
> Date:   5/27/2010 8:19 AM
> Subject:        Consistently seeing pidgin hangups - even after installing 2.7
>
> Ever since I installed version 2.6.6 I see random hangs when I return to an IM session. I removed version 2.6.6 and installed version 2.7 on 5/26 but it does not seem to have made any difference. I am not seeing this problem on any other applications nor have I experienced the problem on versions prior to 2.6.6. Please offer some suggestions on solutions.
>
> Jimmy C Braden
> Information Security Officer
> AgriLife Information Technology
> 979-862-7254
> j-braden at tamu.edu 
>
>
>
>
>
> Event Type:     Error
> Event Source:   Application Hang
> Event Category: (101)
> Event ID:       1002
> Date:           6/23/2010
> Time:           3:05:33 PM
> User:           N/A
> Computer:       EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
> 0028: 68 75 6e 67 61 70 70 20   hungapp
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00
>
>
> Event Type:     Error
> Event Source:   Application Hang
> Event Category: (101)
> Event ID:       1002
> Date:           6/22/2010
> Time:           3:43:30 PM
> User:           N/A
> Computer:       EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
> 0028: 68 75 6e 67 61 70 70 20   hungapp
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00
>
> Event Type:     Error
> Event Source:   Application Hang
> Event Category: (101)
> Event ID:       1002
> Date:           6/22/2010
> Time:           7:47:25 AM
> User:           N/A
> Computer:       EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
> 0028: 68 75 6e 67 61 70 70 20   hungapp
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00
>
>
>
> Event Type:     Error
> Event Source:   Application Hang
> Event Category: (101)
> Event ID:       1002
> Date:           6/21/2010
> Time:           9:08:34 AM
> User:           N/A
> Computer:       EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
> 0028: 68 75 6e 67 61 70 70 20   hungapp
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00
>
> Event Type:     Error
> Event Source:   Application Hang
> Event Category: (101)
> Event ID:       1002
> Date:           6/16/2010
> Time:           11:19:02 AM
> User:           N/A
> Computer:       EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in
> 0028: 68 75 6e 67 61 70 70 20   hungapp
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00
>
>
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