SECOND e-mail regarding application hangs with 2.7

David Woolley forums at david-woolley.me.uk
Wed Jun 23 16:38:59 EDT 2010


Chuck Braden wrote:
> ** High Priority **
> ** Reply Requested by 6/28/2010 (Monday) **
> 
> This is the second e-mail I have sent regarding hangs of your application. I have updated the version from 2.6.6 and still have the same problem. Please provide some assistance. 

This is a peer support mailing list. There is NO salaried support
organisation for PIDGIN. There is no guaranteed response time.

Also, you haven't provided the information required for a bug report
<http://developer.pidgin.im/wiki/TipsForBugReports>. This specifically
says that the Microsoft diagnostic is not useful.

When you say "your", you should really say "our".


> 
> 
> From: 	Chuck Braden
> To:	support at pidgin.im 
> Date: 	5/27/2010 8:19 AM
> Subject: 	Consistently seeing pidgin hangups - even after installing 2.7
> 
> Ever since I installed version 2.6.6 I see random hangs when I return to an IM session. I removed version 2.6.6 and installed version 2.7 on 5/26 but it does not seem to have made any difference. I am not seeing this problem on any other applications nor have I experienced the problem on versions prior to 2.6.6. Please offer some suggestions on solutions. 
> 
> Jimmy C Braden
> Information Security Officer
> AgriLife Information Technology
> 979-862-7254
> j-braden at tamu.edu 
> 
> 
> 
> 
> 
> Event Type:	Error
> Event Source:	Application Hang
> Event Category:	(101)
> Event ID:	1002
> Date:		6/23/2010
> Time:		3:05:33 PM
> User:		N/A
> Computer:	EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
> 
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in 
> 0028: 68 75 6e 67 61 70 70 20   hungapp 
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0 
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00      
> 
> 
> Event Type:	Error
> Event Source:	Application Hang
> Event Category:	(101)
> Event ID:	1002
> Date:		6/22/2010
> Time:		3:43:30 PM
> User:		N/A
> Computer:	EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
> 
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in 
> 0028: 68 75 6e 67 61 70 70 20   hungapp 
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0 
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00      
> 
> Event Type:	Error
> Event Source:	Application Hang
> Event Category:	(101)
> Event ID:	1002
> Date:		6/22/2010
> Time:		7:47:25 AM
> User:		N/A
> Computer:	EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
> 
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in 
> 0028: 68 75 6e 67 61 70 70 20   hungapp 
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0 
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00      
> 
> 
> 
> Event Type:	Error
> Event Source:	Application Hang
> Event Category:	(101)
> Event ID:	1002
> Date:		6/21/2010
> Time:		9:08:34 AM
> User:		N/A
> Computer:	EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
> 
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in 
> 0028: 68 75 6e 67 61 70 70 20   hungapp 
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0 
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00      
> 
> Event Type:	Error
> Event Source:	Application Hang
> Event Category:	(101)
> Event ID:	1002
> Date:		6/16/2010
> Time:		11:19:02 AM
> User:		N/A
> Computer:	EIT-GATEWAYJCB
> Description:
> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
> 
> For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74   Applicat
> 0008: 69 6f 6e 20 48 61 6e 67   ion Hang
> 0010: 20 20 70 69 64 67 69 6e     pidgin
> 0018: 2e 65 78 65 20 32 2e 37   .exe 2.7
> 0020: 2e 30 2e 30 20 69 6e 20   .0.0 in 
> 0028: 68 75 6e 67 61 70 70 20   hungapp 
> 0030: 30 2e 30 2e 30 2e 30 20   0.0.0.0 
> 0038: 61 74 20 6f 66 66 73 65   at offse
> 0040: 74 20 30 30 30 30 30 30   t 000000
> 0048: 30 30                     00      
> 
> 
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-- 
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.



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