Need info to debug issue with ISP

Moshe Cohen moshec at
Wed Dec 16 11:21:17 EST 2009

Below is the output that repeats itself in a loop.
This is clearly an issue with my ISP, not a Pidgin bug. It occurs everyday
at specific hours.
I'm just trying to get a handle at what is wrong , because I acn't
communicate with them at the "Pidgin level".

(18:15:25) *proxy:* Connecting to with no proxy
(18:15:25) *proxy:* Connection in progress
(18:15:31) *proxy:* Connecting to
(18:15:31) *proxy:* Connected to
(18:15:31) *jabber:* Sending (moshec at <?xml version='1.0' ?>
(18:15:31) *jabber:* Sending (moshec at <stream:stream to='' xmlns='jabber:client' xmlns:stream='' version='1.0'>
(18:15:42) *jabber:* Recv (138): <stream:stream from=""
id="76279C9C7F14F024" version="1.0" xmlns:stream="" xmlns="jabber:client">
(18:15:45) *msn:* C: NS 000: PNG
(18:15:46) *msn:* S: NS 000: QNG 49
(18:15:48) *jabber:* Recv (210): <stream:features><starttls
(18:15:48) *jabber:* Sending (moshec at <starttls
(18:15:53) *jabber:* Recv (50): <proceed
(18:15:57) *nss:* Handshake failed (-5938)
(18:15:57) *connection:* Connection error on 050BEC90 (reason: 5
description: SSL Handshake Failed)
(18:15:57) *account:* Disconnecting account moshec at (023435D8)
(18:15:57) *connection:* Disconnecting connection 050BEC90
(18:15:57) *connection:* Destroying connection 050BEC90

On Wed, Dec 16, 2009 at 1:06 AM, Paul Aurich <darkrain42 at> wrote:

> And Moshe Cohen spoke on 12/15/2009 12:52 PM, saying:
> > I have a problem with my ISP (does not happen when I connect via a
> > different ISP) where Pidgin fails to connect to Google, but Google's own
> > "Google Talk" Windows client is successful.
> >
> > What is the difference between the way the GoogleTalk  Windows client
> > connects to the way Pidgin (on Windows) behaves when connecting to
> Google?
> The Google Talk client contains a number of fallbacks for different
> situations, including using '' (instead of relying on SRV
> records. See [1] for details) and falling back to a connection on port 443
> if others don't work.
> Please attach the output of the Help->Debug Window from a connection
> attempt, which should have enough information to indicate why Pidgin can't
> connect.
> ~Paul
> [1]
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