401 Not Authorized Error (was: Not Able To Use PIDGIN)

ChO₂ chemistrydioxide at quantentunnel.de
Sat Apr 18 08:19:51 EDT 2009


I happen to get this error occasionally despite my password being
correct. In this case, I just need to re-enable the account to make it
work again. If retrying logging in a few times doesn't work for you, you
should contact the administrator of your IM server.

-------- Weitergeleitete Nachricht --------
Von: Daniel Atallah <datallah at pidgin.im>
An: Thakkar, Maulik (Infosys) <mthak at allstate.com>
Kopie: support at pidgin.im
Betreff: Re: Not Able To Use PIDGIIN
Datum: Wed, 15 Apr 2009 01:06:39 -0400

On Wed, Apr 15, 2009 at 12:29 AM, Thakkar, Maulik (Infosys)
<mthak at allstate.com> wrote:
> Hi Daniel,
>
> Thanks for your input.
> I am using correct credential but facing same issue.
>
> My IT department means which role to be contacted?
> I thought support at pidgin.im is having some sort of user guide to set the messenger or work flow to resolve issue if there is any.

The issue you're encountering is effectively a "username or password
incorrect" error related to authenticating to your corporate server.
Either the username/password is incorrect, you've set up something
incorrectly related to your account settings or the account isn't
actually present on the server - basically it is something specific to
your corporate environment which we don't know about, so you need to
ask the people who do (your IT folks).

-D

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