Only with Windows: myaccount at gmail.com/Home disabled - "Not authorized"

Steph1664 ste1664 at free.fr
Tue Nov 11 16:04:20 EST 2008


Hello Pidgin support team, developers and users :)

Here is my strange problem: On the same PC (laptop HP 8510p) in dual-boot
configuration:

- Pidgin running in Ubuntu 8.10: No problem, whatever the Pidgin version is.

- Pidgin (tested with 2.5.0, 2.5.1 and 2.5.2) runing on Windows XP SP3
(firewall disabled):
Error message: myaccount at gmail.com/Home disabled - "Not authorized"
I remember it worked fine with some older versions but I don't remember wich
ones (perhaps 2.0.0 and before).

My Windows installation is normally clean I only install some well-known
software - like Pidgin ;) - no spywares, no flash games, etc...


Debug log Windows version:

(15:25:34) account: Connecting to account myaccount at gmail.com/Home
(15:25:34) connection: Connecting. gc = 01739778
(15:25:34) dnssrv: querying SRV record for _xmpp-client._tcp.gmail.com
(15:25:34) dnssrv: found 5 SRV entries
(15:25:34) proxy: No Windows proxy set.
(15:25:34) dnsquery: Performing DNS lookup for talk.l.google.com
(15:25:34) dnsquery: IP resolved for talk.l.google.com
(15:25:34) proxy: Attempting connection to 209.85.137.125
(15:25:34) proxy: Connecting to talk.l.google.com:5222 with no proxy
(15:25:34) proxy: Connection in progress
(15:25:35) proxy: Connected to talk.l.google.com:5222.
(15:25:35) jabber: Sending: <?xml version='1.0' ?>
(15:25:35) jabber: Sending: <stream:stream to='gmail.com'
xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams'
version='1.0'>
(15:25:35) jabber: Recv (386): <?xml version="1.0"
encoding="UTF-8"?><stream:stream from="gmail.com" id="BEAEF24612F9A651"
version="1.0" xmlns:stream="http://etherx.jabber.org/streams"
xmlns="jabber:client"><stream:features><starttls
xmlns="urn:ietf:params:xml:ns:xmpp-tls"><required/></starttls><mechanisms
xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><mechanism>X-GOOGLE-TOKEN</mechanism></mechanisms></stream:features>
(15:25:35) jabber: Sending: <starttls
xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(15:25:35) util: Writing file prefs.xml to directory C:\Documents and
Settings\Useraccount\Application Data\.purple
(15:25:35) util: Writing file C:\Documents and
Settings\Useraccount\Application Data\.purple\prefs.xml
(15:25:35) jabber: Recv (50): <proceed
xmlns="urn:ietf:params:xml:ns:xmpp-tls"/>
(15:25:35) nss: subject=CN=gmail.com,O=Google Inc.,L=Mountain
View,ST=California,C=US issuer=OU=Equifax Secure Certificate
Authority,O=Equifax,C=US
(15:25:35) nss: subject=OU=Equifax Secure Certificate
Authority,O=Equifax,C=US issuer=OU=Equifax Secure Certificate
Authority,O=Equifax,C=US
(15:25:35) certificate/x509/tls_cached: Starting verify for gmail.com
(15:25:35) certificate/x509/tls_cached: Checking for cached cert...
(15:25:35) certificate/x509/tls_cached: ...Found cached cert
(15:25:35) nss/x509: Loading certificate from C:\Documents and
Settings\Useraccount\Application
Data\.purple\certificates\x509\tls_peers\gmail.com
(15:25:35) certificate/x509/tls_cached: Peer cert matched cached
(15:25:35) certificate: Successfully verified certificate for gmail.com
(15:25:35) jabber: XML parser error for JabberStream 00D5FD40: Domain 1,
code 5, level 3: Extra content at the end of the document

(15:25:35) jabber: Sending (ssl): <stream:stream to='gmail.com'
xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams'
version='1.0'>
(15:25:35) jabber: Recv (ssl)(176): <?xml version="1.0"
encoding="UTF-8"?><stream:stream from="gmail.com" id="AF16944DC350647D"
version="1.0" xmlns:stream="http://etherx.jabber.org/streams"
xmlns="jabber:client">
(15:25:35) jabber: Recv (ssl)(166): <stream:features><mechanisms
xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><mechanism>PLAIN</mechanism><mechanism>X-GOOGLE-TOKEN</mechanism></mechanisms></stream:features>
(15:25:35) sasl: Mechs found: PLAIN 
(15:25:35) jabber: Sending (ssl): <auth
xmlns='urn:ietf:params:xml:ns:xmpp-sasl'
mechanism='PLAIN'>AHN0ZXBoYW5rbGUARXZpJDIwXzc=</auth>
(15:25:35) jabber: Recv (ssl)(77): <failure
xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized/></failure>
(15:25:35) jabber: Recv (ssl)(16): </stream:stream>
(15:25:35) jabber: Server closed the connection.
(15:25:35) account: Disconnecting account 00C7D650
(15:25:35) connection: Disconnecting connection 01739778
(15:25:35) connection: Destroying connection 01739778


I'm available for your questions and tests. I will regulary come back to
follow your answers.
Many thanks in advance for your help.


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